All pieces are lovingly hand-made with first quality materials. Due to the natural elements of stone, and fiber, we ask that you treat your jewelry gently and do not expose to water, perfume, hairsprays, lotion, or oils, etc. as these elements may change the appearance and longevity of your piece. Gold-filled jewelry is composed of a solid layer of gold, which must constitute at least 5% of the item's total weight, mechanically bonded to sterling silver or a base metal. The related terms "rolled gold plate" and "gold overlay" may be used if the layer of gold constitutes less than 5% of the item's weight. Some high quality gold-filled pieces have the same appearance as 14 karat (58%) gold. Gold-filled items, even with daily wear, can last 10 to 30 years but will eventually wear through. Gold-filled items are 5 to 10 times thicker than regular gold plating, and 15 to 25 times thicker than gold electroplate .
Stretch bracelets should always be rolled off and on, not pulled or stretched as that can weaken the elastic. Please see BRACELET SIZING for sizing information.
Beaded gemstone necklaces are strung on strong silk. Even the strongest thread can eventually get weaker due to exposure to abrasion from beads, body oils and simple wear-and-tear. TenThings Jewelry will happily re-string your beaded necklace at no charge. Please email firstname.lastname@example.org for address to ship back for repair. With love and care, we expect your TenThings Jewelry pieces to bring you happiness for many years.
All TenThings Jewelry pieces are handmade and made to order.
Please allow up 1-3 weeks. For wholesale orders, please allow 4-5 weeks. If you need your purchase by a certain date, please email email@example.com to confirm availability.
Once your order has shipped, you will receive an email with tracking information.
All orders are shipped USPS or UPS.
International orders are shipped USPS First Class International, FedEx or DHL. Once an order has shipped, we are no longer able to track, and therefore are not responsible for shipping times, lost, or damaged packages or additional duties or taxes.
All retail orders shipped within California will be charged 8% sales tax.
Please contact firstname.lastname@example.org regarding returns and exchanges. Contact must be made within 7 days of receipt of jewelry. Purchase price only is refundable. Shipping charges are not refundable.
Pieces must be in their original unworn condition.
All custom orders are final sale and not returnable.